Privacy Policy
Our contact details:
Contact Person: David Bentley
Phone: 0438246246
Email: hi@ferrulesnmore.com.au
Website: https://ferrulesnmore.com.au/
This Privacy Policy sets out how FERRULES N MORE Pty Ltd ABN 83 668 251 159 (referred to as ‘FERRULES N MORE, ‘us’, or ‘we’) handle your personal information. We take your privacy seriously and we have prepared this policy to let you know what information we collect about you, what we do with it, how we store it and what your rights are.
The words ‘you’, ‘your’, or ‘user’ means you, the visitor to our website or user of our services.
You are agreeing to be automatically bound by this Privacy Policy by using our website, using our services, or otherwise interacting with us (collectively referred to as ‘services’). If you do not agree, you must stop using our services.
We may update this policy from time to time and the new provisions will apply from the date they are updated on our website, so we encourage you to check them regularly. We have included a ‘last updated’ date at the top to help you keep track of any changes.
What is personal information?
'Personal information' is information that directly identifies you, such as your name, address, email, or data that could be used on its own or in combination with other data to identify you.
In general, we use your personal information to contact you, answer your enquiries, send you information about our services, keep you up to date with our services and provide our services.
We do not sell or give away access to the personal information you provide to us. We may pass your information onto a service provider that we believe can assist you.
Staying anonymous
You can browse our website anonymously, although cookies may be used.
However, if you identify yourself to us when you for example, fill out an enquiry form, email us or call us, at that point we will start collecting your personal information.
Collecting personal information
At all times we try to only collect the information we need for the services we are providing. For example, your name, business details, address, phone or email.
The main way we collect personal information about you is when you give it to us, for example:
- when you contact us by phone or email
- when you fill out our online enquiry form or complete other forms or documents for us
- when you interact with us on social media
- when you ask to access information, we hold about you
You agree that we may retain any of your personal information indefinitely, although we are not obliged to do so.
Collecting sensitive information
We do not actively collect sensitive information about you, including information about your health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, or criminal history. We will take steps to appropriately protect any sensitive information we do receive.
Testimonials
If you provide us with a testimonial, you give us your consent for the use of your name, image (if supplied), project photos (if supplied) and the date to be displayed on our website or in our other marketing material, together with the content of the testimonial that you provide.
Social networking services and links to other websites
We may provide links to other websites or use social networking services such as Facebook, LinkedIn and Instagram to communicate with the public about our work. These websites have their own privacy policies.
When you communicate with us using these services, we may collect your personal information. The social networking service will also handle your personal information for its own purposes. We encourage you to familiarise yourself with the privacy policies of any service you use.
Disclosure
The information we collect about you is used for providing you with our services and as disclosed in this policy. We do not publish your personal information.
We may give access to personal information we hold and/or transaction records to appropriate and competent advisors or authorities for the purpose of obtaining advice, having services completed for our business (for example, IT services) or where we are required to disclose information at law.
Security and overseas recipients
We are committed to ensuring that your information is secure to industry standards, however, no method of transmission over the Internet or method of electronic storage can be 100% secure. Provided we have acted in accordance with this policy, we are not responsible for any loss you may suffer if your personal information has been unlawfully accessed.
We take reasonable steps to protect all personal information within our direct control from misuse, interference, loss, unauthorised access, unlawful or accidental destruction, modification or disclosure. To prevent unauthorised access or disclosure we use respected hosting services, firewall and other electronic security procedures and managerial procedures to safeguard and secure the information we collect from you.
Using the Internet to collect and process personal information involves the transmission of data on an international basis. For example, we rely on third-party providers to store the information you have provided to us, and your data may cross international borders this way. Where possible, we nominate Australia as the storage country. However, for many third-party providers this is not possible, and your information will be sent or mirrored internationally. You acknowledge that different countries have different rules about personal information protection. We will do our best to ensure your data is protected to a similar standard as set out in this Privacy Policy by using reputable third-party providers with similar privacy protections. By using our services, you agree to us transferring your personal information across international borders this way.
How we use Cookies and other identifiers
We use a range of tools provided by third parties including our website hosting company, third-party service providers and search engine browsers to collect or view access and website traffic information. Third-party providers have their own privacy policies. We may also use tracking pixels, cookies and session tools to improve your experience when accessing our website.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some of our website features may not function properly without cookies.
The information collected by these tools may include the IP address of the device you are using and information about sites that IP address has come from, the pages accessed on our site and the next site visited. This information does not usually identify you but may be combined with other information to identify you. We use this information to help track your use of our website, to improve your user experience and the quality of our services and for tailored advertising. To find out how to opt out of tailored advertising please check the options available here - http://www.networkadvertising.org/choices/.
Accessing and correcting your personal information
Under privacy laws, you have rights in relation to your personal information which include the right to request access and correction of data. If you wish to exercise any of these rights, please contact us to make a request. You will need to provide proof of your identity to exercise these rights and we will also store a copy of your proof of identity with our stored information.
You can ask what personal information we hold about you and we will give you an electronic copy.
You can ask to change or correct your personal information. If we do not agree with you, we will let you know and keep a copy of your request with our stored information.
Problems?
If you have any questions about this Privacy Policy or concerns about our use of your personal information, please contact us using our contact details at the top of this policy and let us know what the problem is. We will aim to respond to you within 30 days.
If you are not happy with any aspect of how we manage your concerns, you can contact the Australian Privacy Commissioner Office at www.oaic.gov.au. We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.