Shipping Policy

1. Order Processing Times:
  • Processed within 24 hours, Monday to Friday, 9 AM - 2 PM, excluding weekends/holidays.
  • Orders after 3 PM processed next business day.

2. Domestic and International Shipping:

3. Shipping Costs:

  • 5-9.9kg: $25 (GST included)
  • 2-5kg: $10 (GST included)

4. Returns, Changes, Cancellations:

  • 14-day return policy post-receipt.
  • Item condition: Unworn/unused, original packaging, with tags and proof of purchase.
  • Initiate return: sales@ferrulesnmore.com.au)
  • Address: 1/33 Industrial Circuit, Cranbourne West, VIC, 3977
  • Return process: Email instructions and shipping label provided.
  • Exclusions: Sale items, gift cards, perishables, custom/personal care products, hazardous materials.
  • Exchanges: Return and repurchase.
  • EU: 14-day cooling-off period.
  • Refunds: Post-inspection, within 10 business days.

5. Potential Service Interruptions:

  • Email notifications for delays, updates on shipping page.

6. Additional Information:

  • We will include all additional information as required